Policies & Terms

Clear, transparent, and fair policies for our valued customers.

Shipping & Delivery Policy

At Sivaan Tattava, we strive to deliver your premium spices and nuts in the freshest condition possible. Please read our shipping terms carefully:

  • Dispatch Time: Orders are typically processed and dispatched within 24-48 business hours.
  • Delivery Timelines:
    • Within Bangalore: 1-2 business days.
    • Pan-India (Tier 1 & 2 cities): 3-5 business days.
    • Rest of India: 5-7 business days.
  • Shipping Charges: Free shipping is provided for orders above ₹999. A flat fee of ₹50 applies to smaller orders.
  • Tracking: Once dispatched, a tracking ID will be sent to your registered WhatsApp number or Email.
  • Packaging: All items are heat-sealed and transit-safe to preserve aroma and nutrition.

Terms & Conditions

Usage of stva.in is subject to the following terms:

  1. Product Representation: While we use high-resolution photographs, spices are natural products and may vary slightly in color and size.
  2. Pricing: All prices are inclusive of GST as per Indian tax laws.
  3. Cancellations: Orders can be cancelled only before they are dispatched. Once shipped, the standard return policy applies.
  4. Returns: Due to the perishable nature of our products, we offer replacements only in cases of transit damage or wrong product delivery. Please provide an unboxing video for such claims.
  5. Jurisdiction: All legal disputes are subject to the exclusive jurisdiction of the courts in Bangalore, India.

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