Product Recall Plan
Safety first. Always.
Our rapid response framework to protect customer health and safety at every stage.
In the event that any of our products present a threat to public health or violate regulatory standards, Shivaan Tattava, led by Proprietor Ketan Gupta, is committed to facilitating the efficient and rapid identification and removal of unsafe food from the distribution chain.
We have a documented recall procedure in place, periodically tested to ensure it is comprehensive and fit for purpose in protecting our consumers.
Our systematic approach to managing food safety incidents effectively.
To effectively manage food recalls ensuring that any product not meeting hygiene, safety, or quality requirements is contained, and either destroyed or rendered safe.
We strictly follow the guidelines laid out in:
The Recall Coordinator, Ketan Gupta, has full authority to make recall decisions on behalf of Shivaan Tattava. All actions are coordinated closely with the Food Safety Officer and relevant regulatory authorities.
Assess the overall problem and evaluate hazards in the food.
Determine the strategy for products in manufacture or storage.
Notify the relevant regulatory authorities and insurers immediately.
Maintain comprehensive records of all decisions and actions.
Our commitment to transparent communication during any recall event.
Once a recall is initiated, we notify the Food Authority, distributors, wholesalers, retailers, and consumers via media contacts.
Periodic status reports are submitted to the CEO, FSSAI at intervals no longer than 1 week to track recall progress.
A final report is submitted within 30 days of recall completion, detailing the entire process as per FSS Regulations, 2017.
877, 19th Main Road, Nr. Karnataka Bank, Banashankari Stage-2, Bangalore, Karnataka - 560070
Recall Hotline: +91 98452 22345